For your convenience, our most common customer questions are answered right here.
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Q: Does BookkeeperLive provide catch-up bookkeeping?
A: Yes. Talk with your bookkeeper or an onboarding specialist to find out more.
Q: How do I share my existing books into BookkeeperLive?
A: Send your bookkeeper your most up-to-date balance sheet and income statement, and you’re all done. If you have further questions, your bookkeeper will help you with everything you need to get started.
Q: How can I contact my bookkeeper?
A: Your bookkeeper will provide you with all relevant contact information during on-boarding. They will be available to provide support from 8am-5pm EST each day.
Q: What accounting service does BookkeeperLive use to manage my books?
A: We use Quickbooks, Freshbooks and/or Xero for all bookkeeping. It’s easy to use and makes tax work a cinch.
Q: What 3rd party services is BookkeeperLive compatible with?
A: We work well with all payment solutions & payment processors, including Stripe, Square, Braintree, Shopify, PayPal and more. Your bookkeeper will provide specific instructions for exporting payout reports.
Q: Can I cancel my bookkeeping at any time?
A: Yes, absolutely. We never lock you in to our service, and we make sure it’s easy to get your data from BookkeeperLive should you ever decide to leave.